Product Updates/Revisions Policy
Slice Engineering reserves the right to substitute, discontinue, alter, or modify any product or part thereof, at any time with or without prior notice. These steps are taken as we improve our products, both through our own research and by using customer feedback. Slice Engineering is not able to exchange retired products for updated/revised versions.
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Slice Engineering Warranty Policy
We are proud of the things we make. An incredible amount of thought and sweat (and sometimes blood and tears!) goes into every design. All of our products carry a limited lifetime warranty against manufacturing defects. The Slice Engineering warranty ...
Retired Products
These products are no longer available for sale on our site, but you may still see them out in the wild! Some of these products were limited edition with a limited run, and others were prototypes that never made it to market. Mosquito® for Creality ...
COVID-19 Updates
Despite the pandemic, we remain fully operational and are following standard safety guidelines provided by the CDC. We hope everyone remains safe and healthy during this difficult time. Hours of Operation We are operating during our normal business ...
The tracking page for my order hasn't been updated in awhile. It looks like my order has stopped shipping. What happened?
We're sorry to hear that the tracking page isn't being updated. This could occur for a couple of reasons: 1. USPS doesn't deliver directly outside the United States. So, once a USPS International order clears US customs, it is handed off to your ...
Copperhead G2 Heat Break update
We have had product updates to the Copperhead lineup. The Copperhead Heat Break - Standard has increased in length by 3 mm. This allows for the shaft collar on the Raise3D E2 and Pro2 machines to better grip the cold side shank of the heat break. The ...